How to get support
Zas gives support by email only. Write to support@zas.red.
This applies to every plan: anonymous sessions, free accounts and Zas for Enterprise. Zas has no phone line, no chat and no support portal.
Put these in your email so the answer comes faster:
- the device and browser or app version;
- what you did, what you expected, and what happened;
- for an organization, the organization name.
Never send a secret share link, a password or the content of an item. Zas never asks for them.
Premium support
Premium support comes only from Zas partners. It can include phone support, guaranteed response times and a dedicated contact.
The partner sets the terms and the price of premium support. Zas does not sell it directly.
If your organization bought Zas through a partner, contact that partner first. The partner escalates to Zas by email when necessary.
What support cannot do
- Restore an item that expired or was deleted. See the FAQ.
- Read your items. They are encrypted before they leave your device. See Encryption.