> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zas.red/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Zas gives support by email only, for every plan. Premium support comes only from Zas partners.

## How to get support

Zas gives support by email only. Write to [support@zas.red](mailto:support@zas.red).

This applies to every plan: anonymous sessions, free accounts and Zas for Enterprise. Zas has no phone line, no chat and no support portal.

Put these in your email so the answer comes faster:

* the device and browser or app version;
* what you did, what you expected, and what happened;
* for an organization, the organization name.

<Warning>
  Never send a secret share link, a password or the content of an item. Zas never asks for them.
</Warning>

## Premium support

Premium support comes only from Zas partners. It can include phone support, guaranteed response times and a dedicated contact.

The partner sets the terms and the price of premium support. Zas does not sell it directly.

If your organization bought Zas through a partner, contact that partner first. The partner escalates to Zas by email when necessary.

## What support cannot do

* Restore an item that expired or was deleted. See the [FAQ](/en/reference/faq).
* Read your items. They are encrypted before they leave your device. See [Encryption](/en/concepts/encryption).